5/25/2026 08:36 am WASHINGTON—Artificial intelligence is now outperforming humans in some key areas of financial crime compliance, according to American Banker, which reported comments from Revolut U.S. CEO Cetin Duransoy during Semafor’s Banking on the Future Forum in Washington. Duransoy said AI-driven transaction monitoring at the fintech performs “statistically significantly better than human reviews of the transactions,” allowing human investigators to focus on more complex cases. Duransoy said AI has evolved from a supplemental tool into “core infrastructure” at Revolut, helping the company manage regulatory requirements across 39 countries while also supporting know-your-customer and anti-money-laundering functions. He added that every employee at the company now uses AI in some capacity, including customer service systems powered by large language models that generate responses using actual account information. The executive also warned that financial institutions ...
AI Rapidly Reshaping How Consumers Discover, Compare & Choose Banking Products (But Trust Remains an Issue)
Frank Diekmann May 26, 2026 SYDNEY — Artificial intelligence is rapidly reshaping how consumers discover, compare and select banking products, forcing financial institutions to rethink their digital marketing and customer acquisition strategies, according to a new report from Bain & Company . The report, titled “How AI Rewrites the Rules of Brand Discoverability in Banking,” found that AI assistants such as ChatGPT, Claude and Google Gemini are increasingly acting as the first point of contact between consumers and banks, particularly in Australia, where consumers are using the technology to evaluate products, interpret fees and even prepare applications for loans and credit cards. According to Bain & Company, the traditional banking sales funnel — once driven by branches, brokers, advertising and search engine rankings — is rapidly shifting toward AI-generated recommendations and responses. ‘Increasingly Influencing Choice’ “AI assistants increasingly influen...