There was no shortage of information yesterday regarding the CFPB's first steps toward reviewing overdraft programs. I was just mentioning a few weeks ago how the CFPB has the ability "to drop" a new issue without advanced notice to the industry. This could be labeled as Exhibit A. I'm sure quite a few other folks where enjoying a quiet Wednesday (yeah right) until they saw the news "CFPB to Review Overdraft Programs" come across their email inboxes. And, while we are at it - what do the regulators have against February 22nd? I know a lot of folks still get heartburn thinking about the February 22, 2010 deadlines from the Credit CARD Act. **** READ MORE: http://bit.ly/x7WM2j
When a credit union employee suspects a member may be subject to fraud, they should initiate a careful conversation focusing on the nature of the transaction and external influences. The goal is to help the member identify red flags without the employee asking for sensitive personal information that the credit union should already have on file. Initial Verification Questions .pdf Before discussing the specifics of the suspicious activity, the employee should confirm the member's identity in accordance with established internal protocols. Questions About the Transaction/Activity If the member confirms they are conducting a suspicious transaction (e.g., a large wire transfer or purchase of gift cards ), the employee should ask questions to help the member pause and think critically: "What is the purpose of this transaction?" "Do you personally know the person or business you are sending money to?" "Have you ever met the...
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