An examination of credit union and bank modification trends..With housing prices bouncing along the bottom and unemployment starting to fall,
the outlook for 2012 is stronger than when we entered 2011. However, there are
still millions of Americans who have not had a chance to take advantage of low
interest rates by refinancing their mortgage or other debts, a fact **** Read More; Evolving Modification Scene:
When a credit union employee suspects a member may be subject to fraud, they should initiate a careful conversation focusing on the nature of the transaction and external influences. The goal is to help the member identify red flags without the employee asking for sensitive personal information that the credit union should already have on file. Initial Verification Questions .pdf Before discussing the specifics of the suspicious activity, the employee should confirm the member's identity in accordance with established internal protocols. Questions About the Transaction/Activity If the member confirms they are conducting a suspicious transaction (e.g., a large wire transfer or purchase of gift cards ), the employee should ask questions to help the member pause and think critically: "What is the purpose of this transaction?" "Do you personally know the person or business you are sending money to?" "Have you ever met the...
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