Front-line staff should be supported with advanced sales tools and service information....Tellers have more personal contact with members than any other job function and many credit unions believe in harnessing that face-time as part of an integrated sales and service strategy. [Read Article]
In an ongoing effort to keep your FRCUA education current, modules are continually updated to reflect current NCUA and other regulatory agency requirements. As an example, BSA 26 now includes Artificial Intelligence and BSA, Elder Financial Exploitation, Pig Butchering & BSA, and Executive Order – Free and Fair Banking.
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