Cathy Boucher, V.P. Operations for the credit union commented; “Our ARCA cash recycler has been a great addition to the retail branch. Our tellers appreciate the ability to process vault buys and sells without having to find a supervisor. Our manager’s appreciate the efficiencies gained by not being interrupted to assist with vault transactions. The daily machine balancing is easy, accurate and efficient. ”......Boston Firefighter’s Credit Union Chooses ARCA | ARCA
With over 50 years of experience in the credit union sector, I have had the privilege of observing and participating in its evolution from various vantage points. My journey has taken me from serving as a dedicated volunteer holding critical leadership roles, including serving on the supervisory committee, as director, and as board chairman, culminating in my tenure as CEO for 12 years and now founder and President/CEO of the National Council of Firefighter Credit Unions . This extensive background has enabled me to " Sit On Both Sides Of The Desk ," blending operational expertise with strategic oversight. In this blog post, I want to share how this dual perspective has enriched my understanding of credit union dynamics and fostered more effective governance. By leveraging the insights gained from years spent navigating both the intricacies of daily operations and the broader strategic objectives, I have witnessed firsthand the transformative power of collaboration, communi...
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