Here are the three tips — basic, intermediate and advanced — from Dan Russell at Google. He studies how people use the search engine and teaches classes on how to do it better, including a free online course this month, for which registration started Tuesday. He promises these tips will make you happy, and he cares a lot about that — his official title at Google is über tech lead for search quality and user happiness.-----Three Tips for Better Google Searching - NYTimes.com
When a credit union employee suspects a member may be subject to fraud, they should initiate a careful conversation focusing on the nature of the transaction and external influences. The goal is to help the member identify red flags without the employee asking for sensitive personal information that the credit union should already have on file. Initial Verification Questions .pdf Before discussing the specifics of the suspicious activity, the employee should confirm the member's identity in accordance with established internal protocols. Questions About the Transaction/Activity If the member confirms they are conducting a suspicious transaction (e.g., a large wire transfer or purchase of gift cards ), the employee should ask questions to help the member pause and think critically: "What is the purpose of this transaction?" "Do you personally know the person or business you are sending money to?" "Have you ever met the...

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