Volunteer of the Year Award
The National Coalition of Firefighters Credit Unions Inc. (NCOFCU) will honor a volunteer whose outstanding contributions, to a NCOFCU member credit union and to the credit union movement, make him or her eligible to be the proud recipient of the "NCOFCU Volunteer of the Year Award". This is a terrific way to honor a volunteer who has gone above and beyond the call of duty in your credit union. Any NCOFCU member credit union Volunteer or CEO may nominate a candidate. Simply explain why the nominee deserves to be recognized as Volunteer of the Year. The winner will receive free registration to the next NCOFCU Annual Meeting & Conference as well as a beautiful plaque to display in their home or office. Nominees must be present at the convention in October to win. To nominate a volunteer, please complete this Confidential Form and click submit when finished. All entries will receive a certificate indicating their nomination for "Volunteer of the Year Award". Entries must be submitted by August 1, 2013.
When a credit union employee suspects a member may be subject to fraud, they should initiate a careful conversation focusing on the nature of the transaction and external influences. The goal is to help the member identify red flags without the employee asking for sensitive personal information that the credit union should already have on file. Initial Verification Questions .pdf Before discussing the specifics of the suspicious activity, the employee should confirm the member's identity in accordance with established internal protocols. Questions About the Transaction/Activity If the member confirms they are conducting a suspicious transaction (e.g., a large wire transfer or purchase of gift cards ), the employee should ask questions to help the member pause and think critically: "What is the purpose of this transaction?" "Do you personally know the person or business you are sending money to?" "Have you ever met the...
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