Skip to main content

Two Boston credit unions fight over police!

Boston is legendary for its tribal brawls: the Irish and the Brahmins, city police against the state troopers, townies versus college kids. 

Add to that list: The City of Boston Credit Union and the Boston Firefighters Credit Union.

The two credit unions that serve city employees are battling about access to the money of some of the highest paid public workers in Boston: law enforcement workers.

Looking to grow its membership, the Firefighters Credit Union last year began courting law enforcement employees — police officers, sheriff deputies, county corrections officers, and state troopers — and in November received permission to expand from the state’s primary regulator, the Massachusetts Commissioner of Banks David Cotney. 

That ignited a turf war with the more established City of Boston Credit Union, which promptly asked a Suffolk County Superior Court judge to stop the firefighters from expanding. A hearing reviewing Cotney’s ruling is scheduled for Friday.

Tussles between competing financial institutions do not usually get this emotional. Banks typically fight for customers with better interest rates or giveaways such as grills and groceries, not by trading accusations of “heavy-handed tactics” and “false and misleading statements” over recruiting customers. 

The two sides have accused each other of distorting the facts and invoking the events surrounding the Boston Marathon bombing to promote their cause, and they have fired off angry letters to the state’s banking regulator. 

‘It is up to the consumer to determine which financial institution he or she wishes to use.’

Quote Icon

“I’ve never heard of something like this before,” said Larry DiCara, a former city councilor and attorney whose memoir, “Turmoil and Transition in Boston,” was published in 2013. “This is an interesting battlefield. You could never guess they would fight over access to a credit union.”

The battle between the two has become so fraught that even the trade association representing credit unions in Massachusetts tried to intervene, to no avail. 

Not-for-profit credit unions took root in the United States in the 1900s as a way for working-class families to access affordable credit and avoid loan sharks. Massachusetts in particular was a launching pad for the credit union movement, with Edward Filene, best known for building the Filene’s department store chain, pushing laws to encourage these “people’s banks.” 

Many formed around employee groups, since that made it easier to use the worker’s earnings as collateral. Both the City of Boston Credit Union and the Boston Firefighters Credit Union have their roots in serving city workers. Neither are officially part of Boston government. 

The Firefighters union is the smaller, younger sibling of the two. It has just under 7,000 members and about $200 million in assets, compared with the 100-year-old City of Boston Credit Union, which has $320 million in assets, and 22,000 members.

But like many credit unions, these two have been pushed to expand beyond their traditional membership, as they have faced increased competition from banks, higher costs to provide new technology and products, and a deterioration in workplace bonds. This expansion has bristled banks, which argue that credit unions are getting bigger and moving away from their original mission but are still enjoying tax breaks as non-profits.

The City of Boston Credit Union has opened up its membership to people who live and work in Norfolk and Suffolk counties. In 2009, the Boston firefighters allowed any firefighter in the state to join, which brought in 400 new members.

The Firefighters credit union wants to expand further and thought law enforcement workers would be a good fit. The credit union estimates there are potentially 6,000 police officers, sheriff’s employees, and state troopers who could become members. 

Moreover, the union contends it has established an even closer rapport with law enforcement colleagues.

“Since the 2013 Marathon, there has been a new level of mutual respect and cooperation among the first responders,” with the firefighters credit union helping establish one of the first fund-raisers for bombing victims, according to its application to the state last year. “As a result, the credit union came into a point of prominence among the various police unions.” 

With law enforcement workers about 17 percent of its membership, the City of Boston Credit Union said losing them would “cause irreparable financial damage,” Stephen Green, chairman of the credit union and a Boston police officer, wrote to Cotney in November, according to court documents.

Green alleged the firefighters provided “a narrative, full of rhetoric, ambiguities, and outright false and misleading statements,” to win approval of its expansion plans.

The Marathon bombing reference struck a nerve among police members of the City of Boston Credit Union, which rallied several unions and advocacy groups, including the Boston Police Relief Association and the Boston Police Patrolmen’s Association, to its cause. Both wrote Cotney that they were happy with the city’s credit union. 

“We find the use of the Boston Marathon bombing to somehow say that the firefighters have become leaders in the Boston first responder community to be disingenuous at best,” the Boston patrolmen’s association wrote Cotney. “There were so many first responders and civilians putting themselves in harm’s way for the sake of others that day, to point to one group over any other for personal gain is beyond belief.” 

For its part, the Boston Firefighters Credit Union said it has received multiple requests from police officers to join. It accuses the City of Boston Credit Union of attempting to keep its monopoly on police officers, who account for a third of the institution’s loans. 

“That is a nice idea but it is clearly not in the best interests of the consumer to be denied the privilege of banking where they chose to do so,” said Firefighters Credit Union president John Winne, according to court documents.

Both credit unions and their attorneys declined to comment because of the ongoing litigation.

The firefighters union has yet to begin marketing to police officers because of the court action.

Cotney, too, declined to comment. But in his letter blessing the Firefighters Credit Union expansion, Cotney said competition is important for consumers. 

“Ultimately,” the banking commissioner wrote, “it is up to the consumer to determine which financial institution he or she wishes to use.” 

Deirdre Fernandes 

Comments

Popular posts from this blog

Credit Where Credit's Due

  Credit Where Credit's Due   Credit reports 101 Used to calculate credit scores   and determine creditworthiness, credit reports are comprehensive documents that detail the credit history of a person or business, including current and former lines of credit, bankruptcy records, and more.  Credit assessments actually started in the 1700s   as a way to evaluate businesses’ financial standing rather than consumers’. The early 1800s brought efforts to standardize the credit reporting system as more businesses were started that needed loans, and the labor movement’s success in the second half of the 1800s led to an increased need for standardized c...

47-Second Loan Décisions. Underwriting in Minutes. How AI is Revolutionizing Turnaround Time in Mortgage Lending

May 27, 2026 CU Today TORONTO–While AI has been deployed across a host of back office functions, on the consumer-facing side its promise is increasingly being seen in mortgage lending, where lenders are promising mortgage approval decisions in as little as 47 seconds, reporting that up to a third of inquiries are now being handled by chatbots, and slashing underwriting time to just minutes. Toronto-based TD Bank Group said it has also deployed its first agentic artificial intelligence system in mortgage lending, reducing the time required to prepare applications for underwriting from an average of roughly 15 hours to less than three minutes. According to a statement from TD Bank, the new AI model automates mortgage pre-adjudication — the process that occurs before a human underwriter reviews an application. The bank said the system classifies borrower documents, extracts and validates financial information, calculates income, performs policy and consent checks, identifies discrepancie...

Trump Accounts Program For Children Moves Forward With New Mobile App Launch

  WASHINGTON—The Treasury Department on Thursday announced the launch of the new Trump Accounts mobile app, marking the next phase of the Administration’s rollout of its new federally backed investment savings program for children ahead of the program’s official July 4 launch date. Donald Trump The app, now available through major mobile app stores, will serve as the primary platform for families to manage and activate Trump Accounts. Treasury Secretary Scott Bessent said the app is intended to give parents and guardians a “simple, secure way” to participate in the program, which was created under the 2025 Republican tax-and-spending package. Families that already submitted IRS Form 4547 to enroll children in the program will begin receiving phased activation emails between now and July 4, according to Treasury. Under the program, eligible children born between Jan. 1, 2025, and Dec. 31, 2028, can receive a one-time $1,000 federal seed contribution into a tax-deferred investment ac...

AI Rapidly Reshaping How Consumers Discover, Compare & Choose Banking Products (But Trust Remains an Issue)

  Frank Diekmann May 26, 2026 SYDNEY — Artificial intelligence is rapidly reshaping how consumers discover, compare and select banking products, forcing financial institutions to rethink their digital marketing and customer acquisition strategies, according to a new report from Bain & Company .  The report, titled “How AI Rewrites the Rules of Brand Discoverability in Banking,” found that AI assistants such as ChatGPT, Claude and Google Gemini are increasingly acting as the first point of contact between consumers and banks, particularly in Australia, where consumers are using the technology to evaluate products, interpret fees and even prepare applications for loans and credit cards.  According to Bain & Company, the traditional banking sales funnel — once driven by branches, brokers, advertising and search engine rankings — is rapidly shifting toward AI-generated recommendations and responses. ‘Increasingly Influencing Choice’ “AI assistants increasingly influen...

‘Statistically Better Than Humans’: Revolut Says AI Is Transforming AML Monitoring

5/25/2026 08:36 am     WASHINGTON—Artificial intelligence is now outperforming humans in some key areas of financial crime compliance, according to American Banker, which reported comments from Revolut U.S. CEO Cetin Duransoy during Semafor’s Banking on the Future Forum in Washington. Duransoy said AI-driven transaction monitoring at the fintech performs “statistically significantly better than human reviews of the transactions,” allowing human investigators to focus on more complex cases. Duransoy said AI has evolved from a supplemental tool into “core infrastructure” at Revolut, helping the company manage regulatory requirements across 39 countries while also supporting know-your-customer and anti-money-laundering functions. He added that every employee at the company now uses AI in some capacity, including customer service systems powered by large language models that generate responses using actual account information. The executive also warned that financial institutions ...

Letter to Credit Unions Says NCUA Exam Modernization Now Underway

ALEXANDRIA, Va.—NCUA has sent a Letter to Credit Unions ( 21-CU-08 ) detailing the agency's transition to modernized systems. The agency said it will begin this transition in August. NCUA’s efforts will include the implementation of emerging and secure technology that supports the NCUA’s examination, data collection, field of membership, and reporting efforts. “These new applications will streamline processes and procedures and provide significant benefits to credit union users,” NCUA said. Key areas affected: NCUA Connect Admin Portal Consumer Access Process and Reporting Information System (CAPRIS) 1 Modern Examination & Risk Identification Tool (MERIT) Data Exchange Application (DEXA) Training Available To prepare credit unions for the transition to these new systems, NCUA said it will provide credit union user training through various avenues, including: A self-paced training curriculum covering MERIT functionality available through the NCUA’s Learning Management Service An...

Royal Administration Services, Inc. is the Official Conference Sponsor of the 2018 National Council of Firefighter Credit Unions Inc Annual Conference

Hanover, Ma,   Royal Administration Services , Inc. is pleased to announce it is the Official Conference Sponsor for The National Council of Firefighter Credit Unions Inc (NCOFCU) 2018 Annual Conference. NCOFCU’s 2018 Conference will be held in Seattle, Washington September 19-22, 2018. NCOFCU is the nation’s premier professional association of Credit Unions serving firefighters and First Responders and their families. “We are thrilled to Welcome Royal as this year’s Official Conference Sponsor,” said Grant J. Sheehan, Executive Director and CEO of NCOFCU; we are pleased to partner with Royal’s suite of vehicle protection product offerings to our members, and their families. By stepping up its role at the conference, Royal is further demonstrating their support for Firefighters and First Responders and the Credit Union Community. “We share in the Council’s commitment to providing relevant auto lending protection products and services; Royal Administration Services...

Michael Lozoff PA Speaks to Important Lessons from the CFPB-Navy Federal Consent Decree

Important Lessons from the CFPB-Navy Federal Consent Decree On October 11, 2016, the CFPB issued a consent order citing Navy Federal Credit Union for unfair and deceptive debt collection practices. Navy Federal was ordered to pay a $5.5 million civil penalty and to pay affected members $23 million. The CFPB found that the $77 billion Navy Federal violated the Consumer Financial Protection Act of 2010 (the “CFPAct”) in two principal respects. First, the CFPB said NavyFed made deceptive representations to members about its intent to take legal action against delinquent debtors, its intention to contact members’ military chains of command about their debts, and the effect of delinquency or repayment on consumers’ credit ratings. Second, the CFPB charged NavyFed with unfairly restricting members’ electronic account access—blocking debit cards, ATM usage, and online account functions—when the member had a delinquent credit account. Credit unions nationwide are won...

Cox Lowers Auto Sales Forecast as Rates Rise, 'Outlook Worsening'

Economist says auto loan rates will rise to a 21-year high by year’s end. Interest rates for cars are likely to hit 21-year records by the end of the year, further raising monthly payments and driving down sales as many buyers hold on to aging vehicles a little longer, Cox Automotive analysts said Wednesday. During Cox Automotive’s forecast call, the analysts announced lower forecasts on both new and used vehicles for 2022, compared with its previous quarterly forecast in June . New car sales that in June had been expected to fall 3.4% to 14.4 million this year are now expected to fall 8.1% to 13.7 million. Used car sales that in June had been expected to fall 8.6% to 37.1 million are now expected to fall 10.6% to 36.3 million. The forecast for new car sales was reduced for the third time this year not only because supply shortages haven’t improved as much as expected, but also because higher rates are driving up monthly payments. Cox Automotive Chief Economist Jonathan Sm...

Reactions To Historic NAFCU/CUNA Merger

By Ray Birch CUToday WASHINGTON–Just what will the proposed merger between CUNA and NAFCU mean to individual credit unions? A survey of CUToday.info of CEOs across the country has found generally neutral to positive reactions, with many taking a wait-and-see approach, but others having concerns over a lack of “checks and balances,” compensation paid to association executives, and fewer resources for smaller credit unions. The CUToday.info poll of CEOs on the question of having just one national trade association representing the nation’s 4,800 credit unions also found many see benefits from the consolidation, such as a stronger and more unified voice in Washington, greater efficiencies and potentially lower overall costs for membership. CUToday.info has made multiple attempts to get additional comment from CUNA and NAFCU beyond the statements issued earlier this week and asking for more details on the merger and what lies ahead, but both trade groups have declined comment...