Skip to main content

8 things to tell your employees – daily

Let's welcome Dan Berger as keynote speaker!

Dan Berger CEO NAFCU 

I’ve written many, many times on the importance of communication. However, I never grow tired of learning, or relearning, phrases that spur a positive organizational culture while motivating employees.

For example, Elle Kaplan, CEO of Lexion Capital Management, lists eight things “exceptional bosses” tell their employees – regularly – even daily.

She writes that bosses that use these phrases will not only see more employee engagement, but they will see their own success skyrocket.

Her phrases include:
1. “I have total confidence in you.” In other words, hire the best and let them do their jobs. Don’t micromanage. 
2. “This is what I want us to accomplish.” Make sure your team knows the big picture and how they fit into it. 
3. “What can we do better next time?” Instead of reprimanding someone for a mistake, use it as teaching opportunity. 
4. “I want to play to your strengths.” Everyone has strengths and special skills – use them. 
5. “What is your opinion?” Show your employees that you value them. 
6. “How can I better support you?” If you are a servant-leader, your employees will return the favor. 
7. “Let me know if you have any questions.” Have an open-door policy. 
8. “Good work.” Letting someone know that you care about their work goes a long way.
Motivating our teams begins with the words we say. While some of these phrases may come naturally, others might take some practice. I encourage the practice, because satisfied and motivated employees will only benefit you and your company.

Comments

Post a Comment

Please no profanity or political comments.

Popular posts from this blog

Why Decision Intelligence Will be What Really Defines the Future of Credit Union Growth

By Alisha Crafton For years, credit union marketing has been built around a familiar formula: understand your members, segment your audiences, develop targeted campaigns, and deliver the right message through the right channel to the right audience.  Although that approach still matters, it is relationships that serve as the foundation of the credit union model. The challenge for every credit union is that member expectations, competitive pressures, and technological capabilities are changing rapidly. Members increasingly expect financial institutions to understand their needs, anticipate life events, and provide relevant guidance at the right moment. Meeting those expectations requires more than better campaigns. It requires better decision-making. The future of credit union growth will not be defined by who can create more content, launch more campaigns, or automate more emails. It will be defined by which institutions can interpret information more effectively, identify opportun...
Post a Comment
Read Complete Article HERE>»

More Consumers Turning to Digital Wallets to Manage Finances

BOSTON — Consumers facing financial pressure are increasingly turning to digital wallets not only for convenience, but also as a way to better manage their household finances, according to a new report from PYMNTS Intelligence . The report, titled “ The New Checkout: Crimped Consumers Lean Into Online Retail and Digital Wallets, ” is based on a survey of 2,108 U.S. adults and found digital wallet adoption is growing fastest among younger consumers and those experiencing financial stress. According to PYMNTS Intelligence, digital wallets are evolving beyond simple payment tools by offering features such as buy now, pay later options, real-time balance information and spending management tools that help consumers monitor their finances. Source: PYMNTS Intelligence Among consumers experiencing high financial stress, 28% said they used a digital wallet for their most recent retail purchase, compared with 11% of consumers reporting low financial stress. For grocery purchases, 21% of financi...
Post a Comment
Read Complete Article HERE>»

NCUA Board Nominee John Crews Moves to Full Senate

  WASHINGTON–By a voice vote, the Senate Banking, Housing, and Urban Affairs Committee has advanced to the Senate floor the nomination of John Crews to become the next chairman of NCUA. John Crews “Credit unions thank Chairman Scott and the members of the Senate Banking Committee for advancing John Crews nomination to the NCUA Board,” America’s Credit Unions Chief Advocacy Officer Kathleen Coulombe said in a statement. “We appreciate that the Committee recognizes a robust credit union industry requires a fully staffed NCUA Board and John Crews possesses the necessary experience and knowledge to efficiently lead the NCUA. We urge the Senate to quickly vote to confirm his nomination.” About John Crews Crews is the assistant secretary for financial institutions policy in the Treasury department. Crews was appointed to the position in mid-2025 and has a long history in Washington. Prior to joining the Treasury Department, he served as a policy advisor to Majority Leader Rep. Steve Scal...
Post a Comment
Read Complete Article HERE>»

Report Probes Just How Sophisticated and Pervasive Fraud Has Become

BOSTON–Fraud threats facing credit unions are becoming more sophisticated and pervasive as digital banking expands and artificial intelligence tools enable increasingly complex attacks, according to new research and analysis from PYMNTS Intelligence .  The report said fraud has evolved from isolated incidents into a “persistent, systemwide threat” that affects every stage of the member journey, from onboarding and authentication to transactions and account servicing.  According to the report, fraudsters are increasingly using coordinated, multichannel schemes that challenge traditional fraud detection and response systems. PYMNTS Intelligence said attackers are no longer exploiting single vulnerabilities but are instead orchestrating broader campaigns involving impersonation, credential theft and unauthorized transfers.  The Findings Among the report’s findings, according to PYMNTS: One in 10 consumers encountered card fraud during the past year. Most fraud incidents occu...
Post a Comment
Read Complete Article HERE>»

Coffee Consumption Guidance

Most adults can safely drink  up to five 8-ounce cups of black coffee per day, and regular consumption may improve cardiovascular health, the American Heart Association said yesterday. An analysis of recent studies suggests that consuming about 400 milligrams of caffeine daily may lower the risk of Type 2 diabetes, stroke, heart disease, and heart failure. However, because most research is observational, scientists are still unsure why caffeine may benefit heart health. Some studies suggest antioxidants  in coffee help reduce inflammation, indicating not all caffeine sources offer the same effects. Synthetic caffeine products, such as energy drinks, have been linked to a higher risk of high blood pressure and irregular heart rhythms. Coffee's benefits also diminish when sugar and high-fat creamers are added.  Brewing methods may matter, too. Cardiovascular benefits have been linked most strongly to paper-filtered or instant coffee. Unfilter...
Post a Comment
Read Complete Article HERE>»

Unemployment 101

   Unemployment 101    For millions of Americans , the prospect of becoming unemployed is a persistent source of financial anxiety. The US unemployment rate, or the percentage of people in the labor force who are actively looking for work but aren't currently employed, has long been considered an economic bellwether. Many economists agree that a rate between 4% and 5% is considered healthy. As of June 2026, the US unemployment rate was 4.2%. > Learn how the unemployment rate is calculated. ( More ) > The US Bureau of Labor Statistics' monthly jobs report tracks the unemployment rate and more. ( More ) Americans who are unemployed for up to 26 weeks ...
Post a Comment
Read Complete Article HERE>»

New GDP Data is ‘Positive,’ Clouds Clearing, Says NAFCU Economist

WASHINGTON–Although discussion and forecasts continue to focus on a recession in the U.S. economy, economic growth remained solid at the end of 2022, according to new federal data. Curt Long The Commerce Department said U.S. gross domestic product, adjusted for inflation, increased at an annual rate of 2.9% in the fourth quarter of 2022, down slightly from a 3.2% growth rate in the Q3. Consumer spending grew at a 2.1% rate, according to the Commerce Department data, which will be revised at a later date. “The big picture view of economic growth in the fourth quarter is a positive one,” said NAFCU Chief Economist and VP-Research Curt Long. “Much of that grow...
Post a Comment
Read Complete Article HERE>»

Fed Chair Says Inflation To Hang Around a Bit Longer; New Beige Book Data Show Why

WASHINGTON–The chairman of the Federal Reserve told the House the current increase in inflation is temporary, although it will remain elevated in the months ahead before moderating. Fed Chairman Jay Powell’s comments before Congress came on the same day the Fed released its Beige Book analysis, which found an economy showing increasing strength, but also suffering shortages of many materials and manpower. During his testimony before House Financial Services Committee as part of his semiannual monetary policy report to Congress, which he will repeat today before the Senate, Powell said asset valuations have generally risen as the economy has improved and investor risk appetite has grown. “Household balance sheets are, on average, quite strong, business leverage has been declining from high levels, and the institutions at the core of the financial system remain resilient,” Powell said. What About Inflation? As for inflation, which is of conce...
Post a Comment
Read Complete Article HERE>»

Inflation Cools in June Report, But One CU Economist Says There’s One Reason–And it Could Change

WASHINGTON — U.S. consumer inflation cooled more than expected in June, offering relief after several months of elevated price pressures, though economists cautioned the improvement could prove temporary as renewed geopolitical tensions threaten to push energy prices higher. The Consumer Price Index fell 0.4% in June on a seasonally adjusted basis, the largest monthly decline since April 2020, after rising 0.5% in May, according to data released Tuesday by the Bureau of Labor Statistics . Compared with a year earlier, consumer prices rose 3.5%, down from 4.2% in May.  Foot off the Gas Dawit Kebede “Falling gas prices led June’s decline and pulled headline inflation lower year-over-year. Renewed hostilities could complicate the energy picture ahead, and a reversal in gasoline costs would be the most likely channel for that pressure to show up,” said America’s Credit Unions Senior Economist Dawit Kebede. “But softening core prices point to broader-based moderation, suggesting the ea...
Post a Comment
Read Complete Article HERE>»