Credit union lending is booming and the positive trend is expected to continue in 2018, according to the chief economist for CUNA Mutual Group. According to Steven Rick, who also is a director for the Madison, Wis.-based company, credit union loan balances rose 0.7 percent in January – an improvement over the 0.6 percent pace reported in January 2017, and an increase of 10.9 percent during the last 12 months.
When a credit union employee suspects a member may be subject to fraud, they should initiate a careful conversation focusing on the nature of the transaction and external influences. The goal is to help the member identify red flags without the employee asking for sensitive personal information that the credit union should already have on file. Initial Verification Questions .pdf Before discussing the specifics of the suspicious activity, the employee should confirm the member's identity in accordance with established internal protocols. Questions About the Transaction/Activity If the member confirms they are conducting a suspicious transaction (e.g., a large wire transfer or purchase of gift cards ), the employee should ask questions to help the member pause and think critically: "What is the purpose of this transaction?" "Do you personally know the person or business you are sending money to?" "Have you ever met the...

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