Newark Firemen FCU selects Dolphin Debit

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Joe Woods

SVP, Director of Sales

614-378-0367   jwoods@dolphindebit.com

Newark Firemen FCU and Chocolate Bayou FCU have selected Dolphin Debit to manage their ATM's.

Newark Firemen FCU and Chocolate Bayou credit union were saddled with aging ATMs, too old for an upgrade to accommodate EMV cards, so they saw an opportunity to leave behind the hassle of managing its own fleet.

All their ATMs are now with Dolphin Debit.

Being smaller credit unions, they just didn’t have a lot of ATM expertise in-house so anytime they had an issue, they had a lot of people pointing fingers. On top of that, it was an aging fleet that they needed to make investments in, and they saw Dolphin Debit as a one-stop solution.”

Since the switchover, they have had fewer complaints about ATMs being down. We’re happy with the simplicity of this, and they have peace of mind knowing that everything is being handled for them and they don’t have to worry about upgrades and compliance.”

Major Considerations

Gary Walston, co-founder of Dolphin Debit, said that those issues – upgrades and compliance – are major considerations for credit unions now, with the coming sunsetting of support for the Windows 7 operating system and the need to switch over to Windows 10.

“It’s very important for credit unions to evaluate their ATM fleets and determine how costly the next upgrade will be,” Walston said. “This could be just the right time for them to make a change and offload the burdens of ATM management to Dolphin Debit.”

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