Skip to main content

CUs Select Dolphin Debit for ATM Management

HOUSTON– Three credit unions in Missouri and Kansas have outsourced their ATM operations to Dolphin Debit, the full-service ATM management company. The company said the new clients, all smaller institutions, highlight its ability to work with clients of any size, from multi-billion-dollar credit unions to those with more modest assets and membership.
Dolphin Debit Logo
Among the CUs moving to Dolphin Debit is  the $58-million Raytown-Lee’s Summit Community Credit Union in Raytown, Mo., which has two ATMs, one at each of its branches. The credit union decided to work with Dolphin when it was time for an upgrade, which was going to be expensive, the company said. “Those machines are costly,” said President Carrie West. “We compared the cost of having to buy machines every five to seven years and it wasn’t cost-effective to keep doing that.”
Compliance was another issue, according to West, as well as the headaches of having to devote staff time to machines. “Now all we have to do is load the money,” she said. “We have newer machines, fewer headaches, and full service for members 24-7.” 
Need to Upgrade 
At Kansas Blue Cross/Blue Shield Credit Union in Topeka, what drove the move to Dolphin Debit was the need to upgrade an existing SEG-located ATM for Windows 10, according to the company. 
“We decided it was time to let someone else take on the task of maintaining compliance and accessibility,” said Assistant Manager Stacy Montgomery, adding that Dolphin Debit’s status as a partner of the Heartland Credit Union Association was sufficient endorsement for her.
“The reliability and up-time of the new machine has been great,” she said. “We can also do signage on the machine, which we couldn’t do with our previous ATM.”
For the $41-million United Northwest FCU in Norton, Kan., the ATM that Dolphin installed and manages is the credit union’s very first machine, it said.
“We aren’t open on Saturdays, and we close at 4 p.m., so the ATM is getting used a lot,” said Manager Denise Bailey. “Members are very happy they have more access to their cash.”
Compliance a Driver 
Bailey added that knowing compliance would be Dolphin Debit’s responsibility was a big factor in the decision, so the credit union’s staff could stay focused on other member services.
Ryan Dold, vice president of business solutions for the Heartland CU Association, said, “Our goal is to help credit unions be successful and serve their members in the best way possible, and Dolphin Debit has proven to be an important partner for us. “Dolphin Debit can help any credit union – no matter their size – save time, money and resources on their ATM operations.”
“The needs are the same for credit unions when it comes to ATMs regardless of their size,” said Gary Walston, CEO of Dolphin Debit. “They want to be free of the burdens of compliance, the management headaches, and the costs associated with upgrades and new machines. For them, outsourcing ATM management is the perfect solution.”
For info: DolphinDebit.com.

Comments

Post a Comment

Please no profanity or political comments.

Popular posts from this blog

Effective January 1, 2026 - Credit Union Succession Planning

  First Responder Credit Union Academy www. NCOFCU .org   Effective January 1, 2026 This  statement  from current NCUA Chairman Todd M. Harper states that “this final rule on succession planning establishes a way for the NCUA to address one of the most common causes for unplanned and unforced credit union mergers. It also ensures that smaller institutions remain the cornerstone of ...
Post a Comment
Read Complete Article HERE>»

Federal Reserve Committee decided to lower the target range for the federal funds rate by 1/4 percentage point to 3-1/2 to 3‑3/4 percent

  Federal Reserve issues FOMC statement For release at 2:00 p.m. EST Share Available indicators suggest that economic activity has been expanding at a moderate pace. Job gains have slowed this year, and the unemployment rate has edged up through September. More recent indicators are consistent with these developments. Inflation has moved up since earlier in the year and remains somewhat elevated. The Committee seeks to achieve maximum employment and inflation at the rate of 2 percent over the longer run. Uncertainty about the economic outlook remains elevated. The Committee is attentive to the risks to both sides of its dual mandate and judges that downside risks to employment rose in recent months. In support of its goals and in light of the shift in the balance of risks, the Committee decided to lower the target range for the federal funds rate by 1/4 percentage point to 3-1/2 to 3‑3/4 percent. In considering the extent and timing of additional adjustments to the target range for...
Post a Comment
Read Complete Article HERE>»

Sunday Reading - Lake Manly Returns

  Lake Manly Returns   An ancient lake has  reemerged in California's Death Valley National Park following record rainfall this year.  Between 128,000 and 186,000 years ago, meltwater from ice covering the Sierra Nevada fed rivers that emptied into Badwater Basin, North America’s lowest point at 282 feet below sea level. The steady flow sustained Lake Manly, nearly 100 miles long and roughly 600 feet deep. The lake disappeared as Death Valley evolved into the driest place in North America , with some areas receiving under two inches of rain annually. This year, however, the park received 2.41 inches between September and November, marking its wettest autumn on record and triggering the temporary return of a shorter, shallower Lake Manly.  Above-average rainfall periodically brings Lake Manly back, including in 2023 when Hurricane Hilary dumped 2.2 inches of rain on a single August day, allowing visi...
Post a Comment
Read Complete Article HERE>»

Credit Union Profits Climb 21% As Margins Widen, NCUA Reports

  If you don't read anything else, read this:  Performance By Asset Category WASHINGTON—Federally insured credit unions posted a sharp rebound in profitability through the third quarter of 2025, with net income up 21% year over year to an annualized $19.1 billion, according to new NCUA data. The increase—one of the strongest gains across the agency’s quarterly metrics—came as institutions benefited from rising interest income, wider net interest margins, and relatively stable credit costs. The NCUA reported that Q3 data show interest income climbed 7.6% over the period while the systemwide net interest margin expanded nearly 13%, helping credit unions absorb higher operating expenses and modest increases in loan-loss provisioning. The earnings surge outpaced the credit union system’s 3.7% asset growth and came amid a mixed lending environment in which residential mortgage balances rose sharply, but auto lending weakened. The industry’s aggregate net worth ratio also im...
Post a Comment
Read Complete Article HERE>»

Fed to Keep Rates Higher Even Longer; CU Economists Still See Chance for Cuts Soon

CU trade economists think another good inflation report or two might convince the Fed to lower rates twice this year. By Jim DuPlessis | June 12, 2024 at 04:11 PM Fed Chair Jerome Powell speaks at a news conference in Washington, D.C., Wednesday afternoon. The Fed kicked the can down the road Wednesday, keeping rates at their current high level and signaling that it will take more time in reducing them. The Federal Open Market Committee (FOMC) ended its two-day meeting Wednesday with a decision to maintain the federal funds rate at 5.25% to 5.50%. Its projection report showed half of FOMC members expect the rate to fall to 5.1% by year's end, indicating one 25-basis-point rate cut this year. In March, the median expectation was for two rate cuts. Fed Chair Jerome Powell said half of members expect rates will fall to 3.1% by end of 2026. The FOMC's four remaining meetings this year are July 30-31, Sept. 17-18, N...
Post a Comment
Read Complete Article HERE>»

NCUA promises flexibility in examinations and the flexibility to prudently adjust or alter member loan terms

In an effort to help members through the coronavirus crisis, the NCUA will give credit unions the flexibility to prudently adjust or alter member loan terms and will not subject those decisions to “examiner criticism,” agency Chairman Rodney Hood said Monday. Hood, in a letter to credit unions , outlined the steps the agency is taking to address the health emergency. Those steps include requiring all agency staff to work offsite through March 30. All examination work will be conducted offsite as well, the agency said. “A credit union’s efforts to work with members in communities under stress may contribute to the strength and recovery of these communities,” Hood wrote in outlining steps that credit unions may take to help members. Those steps include: Waiving ATM fees and increasing ATM daily cash withdrawal limits. Waiving overdraft fees. Waiving early withdrawal penalties in time deposits. Easing restrictions on cashing out-of-state and non-members checks. Easing credit terms f...
Post a Comment
Read Complete Article HERE>»

NCUA"s new video module provides best practices for merging

The three-part video module provided by NCUA, available online   here , examines current trends in mergers, when a credit union board should consider a merger and how to negotiate a merger agreement that best serves the credit union’s interests. Every credit union should discuss the possibilities of a future merger in their strategic planning.
Post a Comment
Read Complete Article HERE>»

Is it a ‘skip’ or a ‘pause’? Federal Reserve won’t likely raise rates next week but maybe next month

WASHINGTON — Don’t call it a “pause.” When the Federal Reserve meets next week, it is widely expected to leave interest rates alone — after 10 straight meetings in which it has jacked up its key rate to fight inflation. But what might otherwise be seen as a “pause” will likely be characterized instead as a “skip.” The difference? A “pause” might suggest that the Fed may not raise its benchmark rate again. A “skip” implies that it probably will — just not now. The purpose of suspending its rate hikes is to give the Fed’s policymakers time to look around and assess how much higher borrowing rates are slowing inflation. Calling next week’s decision a “skip” is also a way for Chair Jerome Powell to forge a consensus among an increasingly fractious committee of Fed policymakers. One group of Fed officials would like to pause their hikes and decide, over time, whether to increase rates any further. But a second group worries that inflation is still too high and would prefer tha...
Post a Comment
Read Complete Article HERE>»

Involved in a data breach? Here’s what you need to know

  Involved in a data breach? Here’s what you need to know Posted: September 21, 2023 by Anna Brading If you've received a message from a company saying your data has been caught up in a breach, you might be unsure what to do next. We've put together some tips which should help you when the (more or less) inevitable happens. 1. Check the company’s advice Every breach is different, so check the company's official channels to find out what's happened and what data has been breached. Organizations often put out a rolling statement on their website, blog, or X (Twitter). Follow any specific advice they offer first, and keep an eye out for any further communications. 2. Change your password If your password has been caught up in a breach, you should immediately change it. If you've used the same password on another site or service then you also need to change that. Cybercriminals will often try one password on multiple sites because they know people reuse them, so make s...
Post a Comment
Read Complete Article HERE>»

7 Things to Do (And Avoid) with SMS/Text in Credit Union Marketing

By not using SMS text messaging for marketing, you are missing a channel with a 98% open rate and a rapid response rate. Consumers love the convenience and are open to receiving personalized and relevant texts from their bank and credit union. Naturally there are some caveats to be aware of. Here are seven pointers. Are you content to have your customers take 90 minutes to respond back to a communication you’ve sent, or would 90 seconds be better? That’s the difference in average response times between email and SMS text. Then there is the open rate: SMS texts have high open rates — up to 98%, according to Gartner and 82% by another source. The average open rate of email is around 20%. If you send an email with a link to a survey to find out what a consumer thinks about the virtual meeting with a lending officer they just had, it may linger in the consumers’ inbox for days, at which point the experience is no longer top-of-mind or the consumer decides to simply delete the ...
Post a Comment
Read Complete Article HERE>»