HOUSTON– Three credit unions in Missouri and Kansas have outsourced their ATM operations to Dolphin Debit, the full-service ATM management company. The company said the new clients, all smaller institutions, highlight its ability to work with clients of any size, from multi-billion-dollar credit unions to those with more modest assets and membership.
Among the CUs moving to Dolphin Debit is the $58-million Raytown-Lee’s Summit Community Credit Union in Raytown, Mo., which has two ATMs, one at each of its branches. The credit union decided to work with Dolphin when it was time for an upgrade, which was going to be expensive, the company said. “Those machines are costly,” said President Carrie West. “We compared the cost of having to buy machines every five to seven years and it wasn’t cost-effective to keep doing that.”
Compliance was another issue, according to West, as well as the headaches of having to devote staff time to machines. “Now all we have to do is load the money,” she said. “We have newer machines, fewer headaches, and full service for members 24-7.”
Need to Upgrade
At Kansas Blue Cross/Blue Shield Credit Union in Topeka, what drove the move to Dolphin Debit was the need to upgrade an existing SEG-located ATM for Windows 10, according to the company.
“We decided it was time to let someone else take on the task of maintaining compliance and accessibility,” said Assistant Manager Stacy Montgomery, adding that Dolphin Debit’s status as a partner of the Heartland Credit Union Association was sufficient endorsement for her.
“The reliability and up-time of the new machine has been great,” she said. “We can also do signage on the machine, which we couldn’t do with our previous ATM.”
For the $41-million United Northwest FCU in Norton, Kan., the ATM that Dolphin installed and manages is the credit union’s very first machine, it said.
“We aren’t open on Saturdays, and we close at 4 p.m., so the ATM is getting used a lot,” said Manager Denise Bailey. “Members are very happy they have more access to their cash.”
Compliance a Driver
Bailey added that knowing compliance would be Dolphin Debit’s responsibility was a big factor in the decision, so the credit union’s staff could stay focused on other member services.
Ryan Dold, vice president of business solutions for the Heartland CU Association, said, “Our goal is to help credit unions be successful and serve their members in the best way possible, and Dolphin Debit has proven to be an important partner for us. “Dolphin Debit can help any credit union – no matter their size – save time, money and resources on their ATM operations.”
“The needs are the same for credit unions when it comes to ATMs regardless of their size,” said Gary Walston, CEO of Dolphin Debit. “They want to be free of the burdens of compliance, the management headaches, and the costs associated with upgrades and new machines. For them, outsourcing ATM management is the perfect solution.”
For info: DolphinDebit.com.