WINSTON-SALEM, N.C.–Piedmont Advantage Credit Union has selected Houston-based Dolphin Debit, the full-service ATM management company, to manage its fleet of ATMs.
The $390-million credit union has a dozen ATMs, which are deployed at most of its branches as well as other high-traffic locations. When it turned over the management of its machines to Dolphin Debit, it also got all-new ATMs installed at its many service locations.
Piedmont Advantage had been thinking about outsourcing for some time before committing to Dolphin Debit, according to Sandy Milton, VP-service strategy with the credit union.
“We started talking with Dolphin Debit a couple of years ago,” Milton said, “and the more we learned about outsourcing and Dolphin Debit’s expertise, the more we became impressed with Dolphin’s ATM network services.”
Smart ATM Technology
She noted that Piedmont Advantage did consider a couple of other companies before deciding to partner with Dolphin Debit.
“Dolphin Debit’s outsourcing services allowed us to start the process of installing smart ATM technology, reducing transactional activities in the branches,” Milton continued. “Our branch teammates can now use their time with members to problem-solve and assist with managing finances.”
Milton added that ATMs are and will continue to be an important aspect of Piedmont Advantage’s service strategy. That includes more deposit ATMs and – likely starting next year – a migration to ITMs, interactive teller machines, according to the company.
“For some credit unions, it just takes a while to build to that tipping point when ATM management gets too burdensome,” said Gary Walston, CEO of Dolphin Debit. “That’s when they really recognize that partnering with us will provide the relief that they are looking for.”
For info: www.dolphindebit.com.
With over 50 years of experience in the credit union sector, I have had the privilege of observing and participating in its evolution from various vantage points. My journey has taken me from serving as a dedicated volunteer holding critical leadership roles, including serving on the supervisory committee, as director, and as board chairman, culminating in my tenure as CEO for 12 years and now founder and President/CEO of the National Council of Firefighter Credit Unions . This extensive background has enabled me to " Sit On Both Sides Of The Desk ," blending operational expertise with strategic oversight. In this blog post, I want to share how this dual perspective has enriched my understanding of credit union dynamics and fostered more effective governance. By leveraging the insights gained from years spent navigating both the intricacies of daily operations and the broader strategic objectives, I have witnessed firsthand the transformative power of collaboration, communi...
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