WINSTON-SALEM, N.C.–Piedmont Advantage Credit Union has selected Houston-based Dolphin Debit, the full-service ATM management company, to manage its fleet of ATMs.
The $390-million credit union has a dozen ATMs, which are deployed at most of its branches as well as other high-traffic locations. When it turned over the management of its machines to Dolphin Debit, it also got all-new ATMs installed at its many service locations.
Piedmont Advantage had been thinking about outsourcing for some time before committing to Dolphin Debit, according to Sandy Milton, VP-service strategy with the credit union.
“We started talking with Dolphin Debit a couple of years ago,” Milton said, “and the more we learned about outsourcing and Dolphin Debit’s expertise, the more we became impressed with Dolphin’s ATM network services.”
Smart ATM Technology
She noted that Piedmont Advantage did consider a couple of other companies before deciding to partner with Dolphin Debit.
“Dolphin Debit’s outsourcing services allowed us to start the process of installing smart ATM technology, reducing transactional activities in the branches,” Milton continued. “Our branch teammates can now use their time with members to problem-solve and assist with managing finances.”
Milton added that ATMs are and will continue to be an important aspect of Piedmont Advantage’s service strategy. That includes more deposit ATMs and – likely starting next year – a migration to ITMs, interactive teller machines, according to the company.
“For some credit unions, it just takes a while to build to that tipping point when ATM management gets too burdensome,” said Gary Walston, CEO of Dolphin Debit. “That’s when they really recognize that partnering with us will provide the relief that they are looking for.”
For info: www.dolphindebit.com.
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