Skip to main content

Open banking is the system of allowing access and control of consumer banking and financial accounts through third-party applications.

MIAMI–A “significant misunderstanding” over what open banking is all about is hampering its adoption, according to a new study of 2,000 global consumers by Mambu, a banking and financial services platform.

The Census wide survey, commissioned by Mambu, found that more than half (52%) of consumers have never heard of open banking and 61% have never used it, in spite of 80% of respondents using one or more mobile finance apps.

Open banking is the system of allowing access and control of consumer banking and financial accounts through third-party applications. 

“The research reveals the majority of customers don’t understand what open banking is, how it works and what it means for them,” said Elliott Limb, Mambu’s chief customer officer. “But it also reveals they do care about receiving better financial services that support their lifestyles – smart banking. If banks address this need and lack of understanding, it will help banks build customer loyalty and provide genuinely innovative, differentiating, revenue-generating services.”

The Big Disconnect

Mambu noted that open banking has witnessed an increase in adoption globally as a result of the COVID-19 pandemic, and the research indicates a “marked change” in attitude and priorities as a result of the crisis.

According to the survey, 52% said they wanted more control over their finances, while at the same time, 40% said the pandemic had changed their attitudes to privacy and 24% to data sharing.

Another boost came from the 41% who said they have had more time for research, Mambu reported.

  • The survey also found respondents saying:
  • I have needed to take more control of my finances (52%)
  • I have had the time to do my own research and understand it better (41%)
  • My attitude to privacy has changed since the pandemic (40%)
  • I’m less worried about sharing data (24%)
  • I have had more time to set it up (40%)
Existing Concerns Remain

The survey also found, however, existing concerns remain, with 48% of consumers claiming they are “scared” to use open banking and 53% still believing that open banking is a dangerous use of data sharing.

Mambu reported almost half of respondents claim that their banks did provide reassurance on the safety of open banking or provide information on what the numerous benefits are, with another 24% stating that, while it was explained, it could have been done in a better way.

“Banks must accept that open banking is still not a fully comprehended phenomenon so this is the starting point,” said Dmitrii Barbasura, CEO and Co-Founder, Salt Edge, a Mambu partner, in a statement. “We believe they need to invest time and effort in educating customers about the new possibilities they get access to, and also inform them about their rights and the high safety level covered by open banking.”

Change the Record


According to Mambu, demonstrating the opportunity for open banking, the survey revealed that 57% said they would be more likely to use it if their bank had more successfully implemented and promoted it.

When exploring further what consumers want from open banking, the survey shows that nearly half of respondents want instant digital money transfers; more than a third want aggregated bank balances at a glance; a third want tips on better money management and a quarter want money-saving suggestions for their bills.

What Consumers Like
  • The survey found respondents liked various aspects of open banking, including:
  • Instantly transfer money between different accounts (48%)
  • See different account balances together at a glance (38%)
  • Help boost my savings automatically calculating spending patterns and moving spare money into savings or investments (36%)
  • Receive helpful hints about better money management (34%)
  • Receive one overall monthly bank statement (34%)
  • Allow access to banking data to receive automatic suggestions about money saving on bills and insurance (26%)

Comments

Popular posts from this blog

NCOFCU Newsletter

The Bucket Coach is a financial advice book designed by Fire Services Credit Union, Tronto, Canada. and written exclusively for Fire Fighters It's a practical guide for household financial management, including investments, credit and mortgages, and retirement. Developed with contributions from Fire Fighters," NCOFCU Newsletter : " Kevin Connolly Chief Executive Officer    Fire Services Credit Union Phone: 416-440-1294 ext 301  Toll Free: 1-866-833-3285 E-mail:  kevin@firecreditunion.ca 1997 Avenue Rd Toronto, ON M5M 4A3 

Zelle Says It Will Allow Users to Make International Payments Using Stablecoins

SCOTTSDALE, Ariz .–   Zelle  has announced plans to allow users to start making international payments using stablecoins. The move by Early Warning Services, which operates the P2P payments network Zelle and which is owned by a consortium of large banks, comes in the wake of the passage of the GENIUS Act, which is designed to usher stablecoins into the regulated financial system. Stablecoins are a digital currency that is pegged to a fiat currency such as the U.S. dollar. As the CU Daily reported  here , credit unions were strongly urged during an event last week to not just start paying attention to stablecoins but to begin taking action as interchange income is threatened. Similarly, analysts said the move by Zelle to help users move money across borders is a defensive move in response to what is expected to be the growing use of stablecoins by consumers and businesses. Early Warning Services did not indicate how it would work or when it would launch, according to sever...

Fed cuts interest rates for the second time this year

The Federal Reserve on Wednesday lowered interest rates for the second time this year in a continued bid to prevent unemployment from surging. Fed officials voted for another quarter-point rate cut, lowering their benchmark lending rate to a range between 3.75% and 4%, the lowest in three years. It is the first time since the Fed’s rate-setting committee was established in the 1930s that officials have set monetary policy while lacking an entire month of crucial government employment data due to a government shutdown. ____________________________________ Check out NCOFCU's additional features: First Responder Credit Union Academy Podcasts YouTube Mini's Blog Job Board

How Stablecoins Could Prove to Be Anything But Stable for CUs That Don’t Get Moving

LOST PINES, Texas–With the GENIUS Act enacted and the countdown on for NCUA and regulators to get rules in place for stablecoins, credit unions were told it’s “go time” to begin preparing for a new technology that could “eat the lunch” of interchange. The cautionary words came from  Dr. Lamont Black , an associate professor at the Driehaus College of Business at DePaul University, where among other things he teaches a graduate course on cryptocurrency, and who is also a fellow in Filene’s Credit Union of the Future Center of Excellence, and who s well-known to many in credit unions for his work and insights.  After several years of speaking to credit unions on crypto, he told  Catalyst Corporate’s  Strategic Summit meeting he has pivoted now due to the rapid change taking place, and in addition to talking about AI (see separate reporting in the CU Daily), he has a warning for CUs when it comes to another emerging technology. Eating the Lunch of Payments “I believe st...

Fed Chair Says Strength of Economy Allowing it to be Patient With Any Rate Cuts

WASHINGTON–Federal Reserve Chairman Jerome Powell said the strength of the economy is giving the central bank flexibility to be patient when it comes to cutting rates. Jerome Powell This year has been filled with predictions over when the Fed will move to reduce rates, including by credit union economists. But inflation has been more stubborn than many had forecast, and most now say it will be June at the earliest before the Fed makes any move. Last week, a new report showed inflation in February was 2.5%, far below the 7% peak seen in 2022 and closer to the Fed’s 2% target. In an interview last week with the National Public Radio’s Marketplace program, P...

Sunday Reading - What is the Dow Jones?

    What is the Dow Jones? Created in 1896, the Dow Jones Industrial Average is one of the world’s oldest and most widely recognized stock indexes—a measure tracking the stock performance of a selected group of companies ( see most recent data ). Originally designed to track America’s leading industrial firms, the Dow has evolved into a cultural and financial shorthand for the health of the US economy. As of 2025, it measures 30 major companies —like McDonald's, Boeing, and Nike—across sectors such as technology, healthcare, finance, and consumer goods.  Unlike most modern indexes, which are weighted by the total value of a company’s shares, the DJIA uses a price-weighted formula —meaning stocks with higher share prices exert more influence, regardless of company size. The DJIA has been updated 59 times since its creation to reflect changes in the US economy ( see ch...

Sunday Reading - What is the Erie Canal?

  Gateway to the West     What is the Erie Canal? The Erie Canal is a 363-mile waterway in New York connecting the Great Lakes to the Atlantic seaboard, from the Hudson River at Albany to Lake Erie at Buffalo ( see map ). Initiated in 1817 for $7M (nearly $200M today), the canal was America’s first major infrastructure project and revolutionized trade and commerce in the United States. The project relied on self-taught amateurs —including teachers, judges, and surveyors. The workers, nearly 50,000, dug the entire canal with hand tools, picks, and gunpowder (dynamite had not yet been invented). The original Erie Canal had 83 locks, each designed to be...

No Bonuses, No Problem: Why Credit Unions Are Rethinking Incentive Models

Cooperatives across the country are taking a fresh look at employee motivation, with some moving toward a more holistic approach to compensation. Marc Rapport Point/Counterpoint: This story is part of Callahan’s new “Point/Counterpoint” series, examining credit union issues from multiple perspectives. Want a different take on incentives? Learn how two credit unions align staff efforts with organizational goals to boost the bottom line and enhance member value in “Incentives That Power Performance And Improve Outcomes.” Top-Level Takeaways Capital Credit Union’s transition away from individual performance-based incentives has resulted in improved employee engagement, lower turnover, and better member service. Seattle Credit Union is still evaluating the effectiveness of incentive programs, balancing ...

Your Credit Union CAN Use Public Fund Deposits To Fund Assets

By Corporate One Federal Credit Union Once largely thought of as taboo, the use of external funding is now widely accepted throughout the credit union industry. In fact, the NCUA has required all credit unions to seek multiple liquidity sources and document those sources in their liquidity policy. As the acceptance of external funding has improved, credit unions are increasingly sourcing funds from many channels, including the Federal Home Loan Bank System, the corporate credit union network, and several non-member deposit channels, such as public fund deposits. Yes, public fund deposits are being increasingly sourced to fund credit union assets. Increasing Growth, Benefits, And Uses Total member and non-member government deposits totaled $5.4 billion at year-end 2017. This is an increase of 27% since 2015. While this amount pales in comparison to total deposits and other liabilities, how important are these deposits to the nearly 500 credit unions who report them?...

CEOs of CUNA, NAFCU Offer First Public Remarks Since Announcing Merger Plan; Numerous Issues Discussed

COLORADO SPRINGS, Colo.–The CEOs of CUNA and NAFCU made their first joint appearance  since the two trade groups announced plans to merge, addressing reasons for the proposed merger and what those who may oppose the merger should do, and further speaking to the concerns of smaller CUs and what will happen with conferences, as well as stressing the combination is not being driven by problems at either group. During a 45-minute Q&A at the Defense Credit Union Council (DCUC) annual meeting, CUNA CEO Jim Nussle and NAFCU CEO Dan Berger answered questions posed by DCUC CEO Tony Hernandez, as well as from CUToday.info and members of the audience. As CUToday.info reported here , the two trade groups are proposing to merge and create a new organization called America’s Credit Unions that will be led by Nussle—who was appearing at the DCUC meeting on the 89 th anniversary of CUNA’s creation--with Berger departing NAFCU at year-end. At one point Berger received a standing ...