Sno Falls CU Able to Quickly Replace ATMs, With Assist from Dolphin Debit

NORTH BEND, Wash.– Sno Falls Credit Union is reporting that when it needed an ATM upgrade in a hurry, it was able to do so thanks to an assist from  Dolphin Debit.

According to the company, Sno Falls, which serves members in the Snoqualmie Valley east of Seattle, has been a Dolphin Debit client for seven years. Earlier this year it was alerted by the company that serves as the backend for Sno Falls’ deposits that all of its ATMs needed a security upgrade within months.

“If we didn’t get that done, we would lose the ability to take ATM deposits,” said Abbie Lankford, chief experience officer for Sno Falls. “We couldn’t have that.”

Because the ATMs that Dolphin Debit installed in 2015 were nearing their end of life anyway, the company said Sno Falls opted to go with all new ATMs.

“I was so impressed with the Dolphin Debit implementation team,” Lankford continued. “They were knowledgeable, compassionate, and they understood the impact on our business if they didn’t get it done. But they did get it done, right on time with no issues. We never expected it to go that smoothly.”

Dolphin Debit said the new ATMs are deposit ATMs that are both contactless-enabled and easily upgradable to interactive teller machines. Sno Falls, Lankford noted, is looking into moving to ITMs in order to better serve members beyond typical business hours.

Other ATM Locations

The new ATMs are located at the credit union’s branches, along with one in a historic downtown area of Snoqualmie that gets heavy use. Sno Falls has one cash dispensing-only ATM in a popular local food market as well.

“The real test of any company’s client service is when big challenges come up,” said Joe Woods, VP-business development for Dolphin Debit. “We passed that test with Sno Falls Credit Union, just as we have with so many other clients when they have had urgent needs.”