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Wanted - Branch Operations Manager Spokane Firefighters Credit Union

 


Branch Operations Manager
https://shanleysearch.com/available/open-positions/#tab-BranchOperationsManager-1  

Spokane Firefighters Credit Union was founded by Spokane Firefighters in 1934, during the Great Depression. This was a time when trust in banks was at an all-time low and Americans with common interests banded together to form their own financial cooperatives. While many credit unions have expanded their membership fields to include just about anyone, we have remained closed to all except those that we have always served, which are firefighters and their families. The Credit Union is in excellent financial condition and provides quality in-person service while keeping up with the very latest in electronic banking technology. Our Mission Statement says it all: “Improve the quality of life for our members by providing personalized financial services.”

The credit union has an exciting new opportunity for a member services / operations specialist to join their team as the Branch Operations Manager. This individual will manage the administrative and member service activities of the credit union. This includes overseeing and directing activities to ensure that all products and services of the credit union are promoted, and that quality member service is delivered to all members. This individual will work with senior staff to ensure the overall efficient and accurate operation of all member service and lending functions. This selected candidate will manage and delegate all member service, branch operations, and lending functions by assigning work, answering questions, solving problems, helping with complex transactions and resolving sensitive member relations issues. They will ensure the credit union is complying with all federal, state and local laws and regulations; promote all credit union products and services and lead, mentor and train junior staff members. This position also assists senior management in evaluating the operations and lending programs and developing, updating and implementing policies, and procedures.

The selected candidate will represent the Credit Union in a courteous and professional manner and have a history of demonstrated success at a bank or credit union. Additionally, they will have a forward-thinking mindset, relevant management experience, ability to multitask, strong attention to detail, willingness to try new things, excellent project management, analytical and communication skills, belief in the cooperative culture and exceptional integrity and trust. Five to Ten years similar or related experience and/or a college degree or equivalent and completion or willingness to complete CUNA Management School required.

https://shanleysearch.com/available/open-positions/#tab-BranchOperationsManager-1  

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