New Study Reveals Why Not Investing in the Work-From-Home Office of Hybrid Employees Has Dire Consequences

By Gleb Tsipursky • Feb 3, 2023

A new study by Logitech of 3,000 employees and 1,000 IT hardware decision-makers in large organizations found that 89% struggle with video and 85% with audio in their work-from-home office. Less than 40% received accessories other than mice and keyboards from their organizations.

While these results are concerning, I didn't find them surprising. When working with client organizations to help them figure out the best hybrid work arrangements, I invariably get pushback when I bring up investing in hybrid worker home offices. CFOs don't want to "waste" money on employee home offices after already paying for a set-up at the office; in turn, IT and facilities directors express reluctance to stretch their already-thin resources to support the tech and ergonomic needs of staff working from home.

After all, these leaders say, we already gave in to employee demands for flexibility and allowed them to work from home part of the time. They can pay for their own equipment and furniture.

The reality of work from home office setups for hybrid employees

In reality, the large majority of workers don't pay to equip their home offices. When I ask about this issue in focus groups for my clients, employees tell me it's the company's job to fund their work-from-home needs. They feel it would be unfair for them to buy whatever they need for their home office just for the sake of doing work for the company. Indeed, in a survey I ran on LinkedIn with over 200 respondents, over two-thirds of respondents believe companies should cover the costs of equipment.

So they end up struggling with technology and ergonomic challenges. Doing so harms their productivity since they can't work as effectively. It undermines their wellbeing, due to physical discomfort from lack of ergonomic furniture and mental discomfort from concerns about how they appear on camera. It undercuts retention because employees feel frustrated and resentful over not having the equipment they need to do their job well.

And it hurts their collaboration and communication: poor video and audio quality are a bigger problem for those the employee is communicating with rather than for the employee themselves. That involves other employees, but also external stakeholders, such as clients, vendors and investors.

All of that harms a company's bottom lines: as I tell leaders with whom I work, do they really want to lose a sale because they didn't get a good microphone for their sales staff? That's not an exaggeration: the Logitech study found that 37% of respondents hold video calls with clients.

With 79% of companies switching to a hybrid work modality, according to the EY Work Reimagined Employer Survey, a large portion of the work employees do for a company will be done from home offices going forward. Given that, I tell my clients that it's imperative to invest in equipping staff for work from home.

Work from home office funding: A case study

I asked Dudley to give feedback on how I helped my consulting clients determine how to support the home offices of their workers, using the example of the University of Southern California's Information Sciences Institute.

First, we surveyed staff to determine their needs - Read the Complete article HERE

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