Dolphin Debit - Alliance Catholic CU Adds More ITMs to Fleet as Part of Partnership With Dolphin Debit

FARMINGTON HILLS, Mich.–Alliance Catholic Credit Union said it has added five more interactive teller machines (ITMs) from Dolphin Debit to its ATM fleet.

According to the company, the installations bring the total number of machines to 15 for the $613 million credit union, which serves more than 32,000 Catholic members in southeastern Michigan.

The credit union selected Dolphin Debit to manage its ATMs after years of doing so on its own, according to the company.

“It’s great to have a single point of contact,” said Adam Tonge, VP-retail services for Alliance Catholic. “Communication has been excellent from the Dolphin staff. One of the things that Dolphin is great at is taking care of issues quickly.”

As a result, the credit union is seeing much greater reliability and improved member service with its machines, according to Tonge, who said implementation of the new machines has been “essentially flawless.”

The Rollout Plan

Alliance Catholic placed its initial ITMs at new locations and at existing locations to replace some older ATMs. According to Tonge, the plan is to “add them at locations where we may not need a high level of staffing or when replacing something like a drive-thru. The member experience is also much improved on the ITM over the drive-thru tubes.”

Tonge described member response as “overwhelmingly positive,” explaining that it is critical to engage with members when implementing the new technology.

“Ongoing engagement has successfully driven enthusiastic adoption,” Tonge said.

He added the ITMs’ “uptime is even better than the ATMs. Dolphin has worked with us to improve reliability even more. They have been a great partner with this implementation.”

Additional Machines Planned

Alliance Catholic reported it is planning to add more ITMs to its fleet in the coming months, and Tonge anticipates they will be in “every drive-thru and part of every new branch we build. ITMs are definitely part of our future. ITMs are helping us grow our footprint with smaller, more cost-effective branch locations. The branch model with an ITM allows us to test new markets with a smaller human and financial capital investment.”

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