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Citing Fewer Headaches, Farmway Credit Union Selects Dolphin Debit to Manage ATMs

BELOIT, Kan.–Farmway Credit Union has selected Dolphin Debit to oversee its ATMs. The credit union said it made the move after giving Dolphin Debit a try with a single ATM three years ago, and now it has quadrupled the number of machines under Dolphin’s management.

The $97.4-million credit union, with four branches, serves 17 counties in heavily rural north central Kansas. It now has three operating Dolphin ATMs, with a fourth currently being deployed.

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According to FCU President and CEO Joe Deneke, Farmway’s first ATM was installed at the credit union’s Osborne branch, with the initial decision to go with Dolphin primarily being economic, as the CU looked for opportunities to reduce the costs associated with managing their own ATMs.

‘Fewer Headaches’

“ADA requirements, annual upkeep and maintenance, and compliance were big factors as well,” Deneke said. “Along with that, we anticipated fewer headaches by going with Dolphin.”

After that turned out to be the case, Farmway CU said it felt comfortable working with Dolphin to replace two other ATMs that were nearing their end of life and adding a fourth. Two of the three machines are at branches, one is in a heavily trafficked convenience store site, and the newest one is going into the Jewell County Courthouse at Mankato, the company said.

‘Really Got Us Interested’

“It was that first branch that really got us interested,” added Cindy Wiles, director of Operations for Farmway. “It was a two- or three-employee branch, and it really helped that everything was taken care of by Dolphin, although we do load our own cash.”

According to the company, Farmway ATMs are a key part of their member service strategy. “It is convenient for members not only to be able to do business without having to go into a brick and mortar building, but to have 24-7 access to their money,” Deneke said. Wiles added that ATMs “allow us access to our members and to our community.”

‘Seeing the Advantages’

Added Joe Woods, SVP-marketing and partnerships with Dolphin Debit, “For so many credit unions such as Farmway, starting small with Dolphin has led to a broader and stronger relationship once they see all the cost, convenience, and reliability advantages.

For info: www.dolphindebit.com

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