By Carter Pape January 29, 2024, CEO David Becker unveils First Internet Bank's new headquarters in Fishers, Indiana. This year, the bank will look for ways that AI can make the day-to-day work of employees more efficient. Courtesy of First Internet Bank One of the fundamental questions leaders in the banking world have looked to answer over the past year is whether artificial intelligence will replace human jobs. Views on the matter vary wildly. Some anticipate the impact of AI on banking jobs will be akin to the effects of automated teller machines on tellers. That's the view of Zor Gorelov, CEO of Kasisto, a conversational AI company that builds products for the finance and banking sector. "Look at the ATM — it didn't replace tellers, it just took over some of the more simple tasks, but many people still count on bankers to handle some of the more complex activities within the branch," Gorelov said. "AI is doing the same across a number of functions wi...
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