Skip to main content

Where Boards Should Put Their Focus in 2024

 

The economy and AI are top concerns for boards in the coming year, according to a new report. But boards should also take a look at their own structures, and those of the employees they direct.

As a new year begins, a lot of staff leaders are understandably eager to hit the ground running. The good news is a lot of boards are too.

The National Association of Corporate Directors’ 2024 Governance Outlook Report, published last month, suggests that board leaders are very eager to follow through on their strategic plans. According to NACD’s survey of more than 500 U.S. corporate directors, 80 percent of respondents say that “oversight of strategy execution” and “oversight of strategy development” is important or very important—the most popular improvements surfaced by the survey. 

Moreover, those leaders are confident that they’ll have the financial wherewithal to manage through those improvements. Though respondents are still concerned about a looming recession, the percentage of those anticipating one has dropped substantially, from 65 percent in 2022 to 29 percent now; similarly, 62 percent of respondents say they anticipate the U.S. economy will experience a “soft landing” in the coming year, compared to 29 percent last year.

What to do with all that optimism and strategic focus? Getting smarter about technology is a big piece of it: The report found that concerns about AI and cybersecurity are paramount, and that boards are still working through its challenges. For instance, 68 percent of respondents had no answer to the question of “how the company mitigates AI-related risk.” As AI-driven tools expand and begin making their way into familiar, everyday software, and as more organizations try to develop ethical guidelines around the use of AI, the conversation will only grow more necessary.

But many of the challenges facing boards are more evergreen. Board diversity remains a challenge, and the NACD report includes a section spotlighting the dearth of Latino directors, and the lack of proactive diverse board recruiting efforts in general. Success on this front, as the report puts it, “means reaching out to a broader array of networks, educational institutions, and professional organizations.”

The report found that concerns about AI and cybersecurity are paramount, and that boards are still working through its challenges.

A similarly enduring challenge for boards is building an organization that has a staff fit for purpose. HR matters are often considered too small-bore for board discussions, but talent—or the lack of it—is a strategic challenge, and an association can’t make good on a board’s ambitious strategic plan if it doesn’t have the staff to execute it. As the NACD report bluntly puts it: “As for talent, there simply isn’t enough walking the streets.” And there are plenty of other associations out there competing for it.

How can boards have a meaningful talent conversation? It can start by exploring the ways work has transformed and whether the current org chart acknowledges it. The NACD report calls out some of the challenges: leadership development, technology competency, core values, effective onboarding, work styles of different generations, and more. 

Those are important questions for association boards to discuss when it comes to their staff’s workforce. But they’re essential for the association’s volunteer corps, and the board itself. What makes board service attractive to the most diverse, creative, strategic, and tech-savvy leaders possible? If your board doesn’t have a good answer to that question, a good new year’s resolution for 2024 is to get on the path to finding one. 

Mark Athitakis

By Mark Athitakis

Mark Athitakis, a contributing editor for Associations Now, has written on nonprofits, the arts, and leadership for a variety of publications. He is a coauthor of The Dumbest Moments in Business History and hopes you never qualify for the sequel. MORE

Got an article tip for us? Contact us and let us know!

Comments

Popular posts from this blog

Credit Where Credit's Due

  Credit Where Credit's Due   Credit reports 101 Used to calculate credit scores   and determine creditworthiness, credit reports are comprehensive documents that detail the credit history of a person or business, including current and former lines of credit, bankruptcy records, and more.  Credit assessments actually started in the 1700s   as a way to evaluate businesses’ financial standing rather than consumers’. The early 1800s brought efforts to standardize the credit reporting system as more businesses were started that needed loans, and the labor movement’s success in the second half of the 1800s led to an increased need for standardized c...

Trump Accounts Program For Children Moves Forward With New Mobile App Launch

  WASHINGTON—The Treasury Department on Thursday announced the launch of the new Trump Accounts mobile app, marking the next phase of the Administration’s rollout of its new federally backed investment savings program for children ahead of the program’s official July 4 launch date. Donald Trump The app, now available through major mobile app stores, will serve as the primary platform for families to manage and activate Trump Accounts. Treasury Secretary Scott Bessent said the app is intended to give parents and guardians a “simple, secure way” to participate in the program, which was created under the 2025 Republican tax-and-spending package. Families that already submitted IRS Form 4547 to enroll children in the program will begin receiving phased activation emails between now and July 4, according to Treasury. Under the program, eligible children born between Jan. 1, 2025, and Dec. 31, 2028, can receive a one-time $1,000 federal seed contribution into a tax-deferred investment ac...

47-Second Loan Décisions. Underwriting in Minutes. How AI is Revolutionizing Turnaround Time in Mortgage Lending

May 27, 2026 CU Today TORONTO–While AI has been deployed across a host of back office functions, on the consumer-facing side its promise is increasingly being seen in mortgage lending, where lenders are promising mortgage approval decisions in as little as 47 seconds, reporting that up to a third of inquiries are now being handled by chatbots, and slashing underwriting time to just minutes. Toronto-based TD Bank Group said it has also deployed its first agentic artificial intelligence system in mortgage lending, reducing the time required to prepare applications for underwriting from an average of roughly 15 hours to less than three minutes. According to a statement from TD Bank, the new AI model automates mortgage pre-adjudication — the process that occurs before a human underwriter reviews an application. The bank said the system classifies borrower documents, extracts and validates financial information, calculates income, performs policy and consent checks, identifies discrepancie...

AI Rapidly Reshaping How Consumers Discover, Compare & Choose Banking Products (But Trust Remains an Issue)

  Frank Diekmann May 26, 2026 SYDNEY — Artificial intelligence is rapidly reshaping how consumers discover, compare and select banking products, forcing financial institutions to rethink their digital marketing and customer acquisition strategies, according to a new report from Bain & Company .  The report, titled “How AI Rewrites the Rules of Brand Discoverability in Banking,” found that AI assistants such as ChatGPT, Claude and Google Gemini are increasingly acting as the first point of contact between consumers and banks, particularly in Australia, where consumers are using the technology to evaluate products, interpret fees and even prepare applications for loans and credit cards.  According to Bain & Company, the traditional banking sales funnel — once driven by branches, brokers, advertising and search engine rankings — is rapidly shifting toward AI-generated recommendations and responses. ‘Increasingly Influencing Choice’ “AI assistants increasingly influen...

‘Statistically Better Than Humans’: Revolut Says AI Is Transforming AML Monitoring

5/25/2026 08:36 am     WASHINGTON—Artificial intelligence is now outperforming humans in some key areas of financial crime compliance, according to American Banker, which reported comments from Revolut U.S. CEO Cetin Duransoy during Semafor’s Banking on the Future Forum in Washington. Duransoy said AI-driven transaction monitoring at the fintech performs “statistically significantly better than human reviews of the transactions,” allowing human investigators to focus on more complex cases. Duransoy said AI has evolved from a supplemental tool into “core infrastructure” at Revolut, helping the company manage regulatory requirements across 39 countries while also supporting know-your-customer and anti-money-laundering functions. He added that every employee at the company now uses AI in some capacity, including customer service systems powered by large language models that generate responses using actual account information. The executive also warned that financial institutions ...

Cox Lowers Auto Sales Forecast as Rates Rise, 'Outlook Worsening'

Economist says auto loan rates will rise to a 21-year high by year’s end. Interest rates for cars are likely to hit 21-year records by the end of the year, further raising monthly payments and driving down sales as many buyers hold on to aging vehicles a little longer, Cox Automotive analysts said Wednesday. During Cox Automotive’s forecast call, the analysts announced lower forecasts on both new and used vehicles for 2022, compared with its previous quarterly forecast in June . New car sales that in June had been expected to fall 3.4% to 14.4 million this year are now expected to fall 8.1% to 13.7 million. Used car sales that in June had been expected to fall 8.6% to 37.1 million are now expected to fall 10.6% to 36.3 million. The forecast for new car sales was reduced for the third time this year not only because supply shortages haven’t improved as much as expected, but also because higher rates are driving up monthly payments. Cox Automotive Chief Economist Jonathan Sm...

Fed will not be raising rates any time in the near future!

WASHINGTON (AP) — Federal Reserve Chairman Jerome Powell told Congress on Wednesday that the central bank will not start raising interest rates until it believes its goals on maximum employment and inflation have been reached. Powell also warned that many who had worked in industries hardest hit by the pandemic and ensuing recession will likely need to find different jobs. As he did before the Senate Banking Committee on Tuesday, Powell told the House Financial Services Committee that the Fed is in no hurry to raise its benchmark short-term interest rates or to begin trimming its $120 billion in monthly bond payments used to put downward pressure on longer-term rates. Financial markets, which had begun to wane Tuesday on fears that higher inflation might trigger an earlier-than-expected tightening of credit conditions by the Fed, rebounded on Powell’s comments. That trend extended into Wednesday with the S&P 500 index rising more than 1 percent. Powell said the Fed does not see any...

Apple Pay Lands 22 Credit Unions

By Roy Urrico CU Times May 06, 2015 Apple announced 24 new participating Apple Pay issuers, including 22 credit unions. More than 155 credit unions out of less than 250 issuers offer the service. Among the new credit union issuers are the $415 million Bellwether Community Credit Union in Manchester, N.H.; the $243 million Benchmark Federal Credit Union, in West Chester, Penn; the $15 million Blackhawk Community Credit Union in Beaver Falls, Penn.; the $2 billion CommunityAmerica CU in Kansas City, Mo.; the $2 billion Community First CU in Appleton, Wis.; the $143 million Connections CU in Pocatello, Idaho, the $164 million cPort CU in Portland, Maine; the $140 million Denver Fire Department FCU ; the $148 million Electro Savings CU in St. Louis; the $1.1 billion Elements Financial FCU in Indianapolis; the $448 million First Financial CU in Albuquerque, N.M.; the $541 million Greater Nevada CU in Carson City, Nev.; the $485 million Harvard University Employees CU in Cambridge, Mass...

Royal Administration Services, Inc. is the Official Conference Sponsor of the 2018 National Council of Firefighter Credit Unions Inc Annual Conference

Hanover, Ma,   Royal Administration Services , Inc. is pleased to announce it is the Official Conference Sponsor for The National Council of Firefighter Credit Unions Inc (NCOFCU) 2018 Annual Conference. NCOFCU’s 2018 Conference will be held in Seattle, Washington September 19-22, 2018. NCOFCU is the nation’s premier professional association of Credit Unions serving firefighters and First Responders and their families. “We are thrilled to Welcome Royal as this year’s Official Conference Sponsor,” said Grant J. Sheehan, Executive Director and CEO of NCOFCU; we are pleased to partner with Royal’s suite of vehicle protection product offerings to our members, and their families. By stepping up its role at the conference, Royal is further demonstrating their support for Firefighters and First Responders and the Credit Union Community. “We share in the Council’s commitment to providing relevant auto lending protection products and services; Royal Administration Services...

Supplemental Capital to be Considered by NCUA

Supplemental Capital At the NCUA’s October board meeting, senior staff of the NCUA submitted a briefing report (the “Report”) to the NCUA Board (the “Board”) on the issues concerning the use of supplemental capital by federally insured credit unions (“FICUs”).  The use of supplemental capital presents a number of regulatory and policy issues that would need to be addressed prior to authorizing this form of capital for all FICUs.  The Board considered issuing an advanced notice of proposed rulemaking (“ANPR”) in the near future which would give credit unions and the public the opportunity to provide comment before the proposed rule stage.  Supplemental capital does not provide any capital support under the NCUA’s net worth requirements because it does not count as equity under generally accepted accounting principles, but it would allow FICUs to have a greater concentration of member business loans and long term mortgage loans since it could be used by FICUs to meet...