Skip to main content

Judy DeLucca: 2024 Herb Wegner Memorial Award Winner

 


For more than 40 years, Judy DeLucca has been moving people forward toward their goals. From the dedicated staff of New Orleans Firefighter’s Federal Credit Union (NOFFCU) who thrive under her leadership to the partners she’s connected to help combat predatory lending, to the members of the credit union and community who struggle to find their financial footing, Judy and her team have been there to answer the call. 

Judy’s core belief in financial inclusion for all hasn’t just inspired the people around her. It has been a catalyst for initiatives that are improving lives in Louisiana and Mississippi every single day.

As the CEO of a Community Development Financial Institution (CDFI), she has paved the way for more than 50% of the credit union staff to become Certified Credit Union Financial Counselors and the formation of a Financial Inclusion Team. The one-on-one counseling and innovative solutions they provide make all the difference in their members feeling seen, heard, and supported in their financial goals.

In the words of Captain Clinton deArmas Sr., a member of NOFFCU, “Ms. Judy plays a huge role in how employees handle themselves with their members, and also cares on how her employees are treated. It’s all a big family. That’s what separates NOFFCU from any other Credit Union and/or Bank.”

Judy has also tirelessly advocated for the underserved outside the credit union’s walls. When she and other leaders were unable to persuade the Louisiana legislature to impose a mandatory cap on payday lending, she and other partners formed the Faith Fund, a a501c3 non-profit to help families manage their money, escape predatory lending, and achieve financial stability. Since the Faith Fund’s founding, it has saved Louisiana families an estimated $13.7 Million that would have been spent on payday loan fees and interest.

When disaster has threatened NOFFCU and its members, Judy’s compassion for people and expertise in disaster preparedness have shown. Hurricane Katrina displaced more than one-third of credit union employees and thousands of members. Not only did Judy lead the effort to convert branches into living quarters with washers, dryers, and stoves, but she also helped employees find hotels in Texas and set them up to work remotely so they could continue to support the many members who had also been forced out of their homes. She also worked with the Cornerstone League to ensure that members could have access to their money even through power failures and core system outages.

Determined to provide members with the right resources at the right times, Judy mobilized NOFFCU’s “Financial First Responders.” This cross-departmental team was well prepared to help members navigate difficult times like Hurricane Ida, the COVID-19 Pandemic, and the financial impact they bring.

“Throughout the unprecedented situations over the past two years, Judy has ensured that all the communities would have the resources they need to weather the financial burdens that were yet to be determined.”, says Amy Rodriguez, NOFFCU Chief Experience officer.

Throughout her career in the credit union industry, Judy DeLucca has been a leader who cares deeply about reaching people from all walks of life, showing them compassion, and helping to lead them toward financial independence. She’s been recognized with local, state, and national accolades for her work, and it pleases us immensely to honor her this year with the Herb Wegner Memorial Award for Outstanding Individual Achievement.

Visit https://www.ncuf.coop/foundationdinner to learn more about the Herb Wegner Award winners and register to attend the Foundation Dinner.

Comments

Popular posts from this blog

Credit Where Credit's Due

  Credit Where Credit's Due   Credit reports 101 Used to calculate credit scores   and determine creditworthiness, credit reports are comprehensive documents that detail the credit history of a person or business, including current and former lines of credit, bankruptcy records, and more.  Credit assessments actually started in the 1700s   as a way to evaluate businesses’ financial standing rather than consumers’. The early 1800s brought efforts to standardize the credit reporting system as more businesses were started that needed loans, and the labor movement’s success in the second half of the 1800s led to an increased need for standardized c...

47-Second Loan Décisions. Underwriting in Minutes. How AI is Revolutionizing Turnaround Time in Mortgage Lending

May 27, 2026 CU Today TORONTO–While AI has been deployed across a host of back office functions, on the consumer-facing side its promise is increasingly being seen in mortgage lending, where lenders are promising mortgage approval decisions in as little as 47 seconds, reporting that up to a third of inquiries are now being handled by chatbots, and slashing underwriting time to just minutes. Toronto-based TD Bank Group said it has also deployed its first agentic artificial intelligence system in mortgage lending, reducing the time required to prepare applications for underwriting from an average of roughly 15 hours to less than three minutes. According to a statement from TD Bank, the new AI model automates mortgage pre-adjudication — the process that occurs before a human underwriter reviews an application. The bank said the system classifies borrower documents, extracts and validates financial information, calculates income, performs policy and consent checks, identifies discrepancie...

Trump Accounts Program For Children Moves Forward With New Mobile App Launch

  WASHINGTON—The Treasury Department on Thursday announced the launch of the new Trump Accounts mobile app, marking the next phase of the Administration’s rollout of its new federally backed investment savings program for children ahead of the program’s official July 4 launch date. Donald Trump The app, now available through major mobile app stores, will serve as the primary platform for families to manage and activate Trump Accounts. Treasury Secretary Scott Bessent said the app is intended to give parents and guardians a “simple, secure way” to participate in the program, which was created under the 2025 Republican tax-and-spending package. Families that already submitted IRS Form 4547 to enroll children in the program will begin receiving phased activation emails between now and July 4, according to Treasury. Under the program, eligible children born between Jan. 1, 2025, and Dec. 31, 2028, can receive a one-time $1,000 federal seed contribution into a tax-deferred investment ac...

AI Rapidly Reshaping How Consumers Discover, Compare & Choose Banking Products (But Trust Remains an Issue)

  Frank Diekmann May 26, 2026 SYDNEY — Artificial intelligence is rapidly reshaping how consumers discover, compare and select banking products, forcing financial institutions to rethink their digital marketing and customer acquisition strategies, according to a new report from Bain & Company .  The report, titled “How AI Rewrites the Rules of Brand Discoverability in Banking,” found that AI assistants such as ChatGPT, Claude and Google Gemini are increasingly acting as the first point of contact between consumers and banks, particularly in Australia, where consumers are using the technology to evaluate products, interpret fees and even prepare applications for loans and credit cards.  According to Bain & Company, the traditional banking sales funnel — once driven by branches, brokers, advertising and search engine rankings — is rapidly shifting toward AI-generated recommendations and responses. ‘Increasingly Influencing Choice’ “AI assistants increasingly influen...

‘Statistically Better Than Humans’: Revolut Says AI Is Transforming AML Monitoring

5/25/2026 08:36 am     WASHINGTON—Artificial intelligence is now outperforming humans in some key areas of financial crime compliance, according to American Banker, which reported comments from Revolut U.S. CEO Cetin Duransoy during Semafor’s Banking on the Future Forum in Washington. Duransoy said AI-driven transaction monitoring at the fintech performs “statistically significantly better than human reviews of the transactions,” allowing human investigators to focus on more complex cases. Duransoy said AI has evolved from a supplemental tool into “core infrastructure” at Revolut, helping the company manage regulatory requirements across 39 countries while also supporting know-your-customer and anti-money-laundering functions. He added that every employee at the company now uses AI in some capacity, including customer service systems powered by large language models that generate responses using actual account information. The executive also warned that financial institutions ...

Letter to Credit Unions Says NCUA Exam Modernization Now Underway

ALEXANDRIA, Va.—NCUA has sent a Letter to Credit Unions ( 21-CU-08 ) detailing the agency's transition to modernized systems. The agency said it will begin this transition in August. NCUA’s efforts will include the implementation of emerging and secure technology that supports the NCUA’s examination, data collection, field of membership, and reporting efforts. “These new applications will streamline processes and procedures and provide significant benefits to credit union users,” NCUA said. Key areas affected: NCUA Connect Admin Portal Consumer Access Process and Reporting Information System (CAPRIS) 1 Modern Examination & Risk Identification Tool (MERIT) Data Exchange Application (DEXA) Training Available To prepare credit unions for the transition to these new systems, NCUA said it will provide credit union user training through various avenues, including: A self-paced training curriculum covering MERIT functionality available through the NCUA’s Learning Management Service An...

Royal Administration Services, Inc. is the Official Conference Sponsor of the 2018 National Council of Firefighter Credit Unions Inc Annual Conference

Hanover, Ma,   Royal Administration Services , Inc. is pleased to announce it is the Official Conference Sponsor for The National Council of Firefighter Credit Unions Inc (NCOFCU) 2018 Annual Conference. NCOFCU’s 2018 Conference will be held in Seattle, Washington September 19-22, 2018. NCOFCU is the nation’s premier professional association of Credit Unions serving firefighters and First Responders and their families. “We are thrilled to Welcome Royal as this year’s Official Conference Sponsor,” said Grant J. Sheehan, Executive Director and CEO of NCOFCU; we are pleased to partner with Royal’s suite of vehicle protection product offerings to our members, and their families. By stepping up its role at the conference, Royal is further demonstrating their support for Firefighters and First Responders and the Credit Union Community. “We share in the Council’s commitment to providing relevant auto lending protection products and services; Royal Administration Services...

Michael Lozoff PA Speaks to Important Lessons from the CFPB-Navy Federal Consent Decree

Important Lessons from the CFPB-Navy Federal Consent Decree On October 11, 2016, the CFPB issued a consent order citing Navy Federal Credit Union for unfair and deceptive debt collection practices. Navy Federal was ordered to pay a $5.5 million civil penalty and to pay affected members $23 million. The CFPB found that the $77 billion Navy Federal violated the Consumer Financial Protection Act of 2010 (the “CFPAct”) in two principal respects. First, the CFPB said NavyFed made deceptive representations to members about its intent to take legal action against delinquent debtors, its intention to contact members’ military chains of command about their debts, and the effect of delinquency or repayment on consumers’ credit ratings. Second, the CFPB charged NavyFed with unfairly restricting members’ electronic account access—blocking debit cards, ATM usage, and online account functions—when the member had a delinquent credit account. Credit unions nationwide are won...

Cox Lowers Auto Sales Forecast as Rates Rise, 'Outlook Worsening'

Economist says auto loan rates will rise to a 21-year high by year’s end. Interest rates for cars are likely to hit 21-year records by the end of the year, further raising monthly payments and driving down sales as many buyers hold on to aging vehicles a little longer, Cox Automotive analysts said Wednesday. During Cox Automotive’s forecast call, the analysts announced lower forecasts on both new and used vehicles for 2022, compared with its previous quarterly forecast in June . New car sales that in June had been expected to fall 3.4% to 14.4 million this year are now expected to fall 8.1% to 13.7 million. Used car sales that in June had been expected to fall 8.6% to 37.1 million are now expected to fall 10.6% to 36.3 million. The forecast for new car sales was reduced for the third time this year not only because supply shortages haven’t improved as much as expected, but also because higher rates are driving up monthly payments. Cox Automotive Chief Economist Jonathan Sm...

Reactions To Historic NAFCU/CUNA Merger

By Ray Birch CUToday WASHINGTON–Just what will the proposed merger between CUNA and NAFCU mean to individual credit unions? A survey of CUToday.info of CEOs across the country has found generally neutral to positive reactions, with many taking a wait-and-see approach, but others having concerns over a lack of “checks and balances,” compensation paid to association executives, and fewer resources for smaller credit unions. The CUToday.info poll of CEOs on the question of having just one national trade association representing the nation’s 4,800 credit unions also found many see benefits from the consolidation, such as a stronger and more unified voice in Washington, greater efficiencies and potentially lower overall costs for membership. CUToday.info has made multiple attempts to get additional comment from CUNA and NAFCU beyond the statements issued earlier this week and asking for more details on the merger and what lies ahead, but both trade groups have declined comment...