The $185 million Firefighters Community Credit Union in Cleveland is one of many across the country participating in Miracle Jeans Day on Wednesday. More than 40 of the 50 or so employees at the 25,000-member credit union have paid $5 for the right to go casual that day at work, and the staff so far as raised $310 for the effort to help local Children’s Miracle Network Hospitals--------Casual for a Cause
When a credit union employee suspects a member may be subject to fraud, they should initiate a careful conversation focusing on the nature of the transaction and external influences. The goal is to help the member identify red flags without the employee asking for sensitive personal information that the credit union should already have on file. Initial Verification Questions .pdf Before discussing the specifics of the suspicious activity, the employee should confirm the member's identity in accordance with established internal protocols. Questions About the Transaction/Activity If the member confirms they are conducting a suspicious transaction (e.g., a large wire transfer or purchase of gift cards ), the employee should ask questions to help the member pause and think critically: "What is the purpose of this transaction?" "Do you personally know the person or business you are sending money to?" "Have you ever met the...

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