An email from Scott* when he was notified he would not be considered as my client’s next President/CEO:
Jill,
I’ll be interested to see the candidate you select as my experience in retail banking is extensive.
My background is diverse in retail sales, customer experience,
strategy, finance, and risk. I am currently responsible for over $2
Billion in portfolio assets, not to mention lending investments with
assets under management exceeding $100 Million.
So… Will be interesting to see the candidate that’s placed having a broader range of expertise than I do.
This email would’ve made more sense if I actually interviewed for
the position but that’s the problem with recruiters so thanks so much
you have yourself a great day.
Scott
You know what? I don’t think Scott was sincere in thanking me. I’m
not convinced Scott really did want me to “have myself a great day.” I
do, however, believe Scott was authentic—and accurate—in one thing:
There is a problem with recruiters.
Credit unions would be much better off if you never had to use them.
Wait. What? Isn’t a large part of Humanidei’s business executive
recruiting? It is. The reason I believe credit unions would be better
off without recruiters is not because we do not know what we are doing
or that we fail to recognize the superior talent of a for-profit banking
executive who has never sat in a board room making strategic decisions.
It is because our industry would have a brighter future if we were
growing from the inside, cultivating and developing the passionate
individuals who believe in this industry, who advocate for members, who
volunteer personal time to give back to the community, and who crave–
more than anything else– the chance to grow at the credit union they
already love.
When we look at our teams, we brag about the diversity: Of the gender
balance, the represented races, the languages in which we can serve
members. We appreciate their community engagement, the lived
experiences, the knowledge they have of our members’ needs. We celebrate
how much our members love them.
But we keep them too busy. We treat them and their development a bit
like the wicked stepmother treated Cinderella. She was welcome to go to
the ball if she could finish all her chores and figure out her own
logistics.
Our developing employees have the same opportunity. They can go to
the conference or workshop if they finish all their chores and figure
out their own logistics: It can’t conflict with another employee’s time
off. A scholarship or grant must pay for it. Sometimes, they even need
to take PTO if they want to go. The obstacles are significant, yet some
make it happen.
They go to a Crash program like Nanci Wilson did.
They attend a League YP event. They come back energized! They want to
talk to their leaders about what they’ve learned, and they’re told to
reign it in. To know their role. To get back to the work at hand.
Then. When it is time to add to our leadership—to build our executive
team—to hire a new President/CEO, we look within for a minute and
realize that our people aren’t ready. They don’t have broad enough
knowledge, deep enough training, or enough understanding of how the
business really works.
So. They call a recruiter. The recruiter finds candidates who match
their ideal profile, who know their stuff and bring energy and
leadership. They look for someone who can coach a team to higher levels.
After all, it was disappointing there wasn’t an internal candidate this
time around.
Sometimes, credit unions are satisfied with the results, but
sometimes they are a little uninspired. These people don’t have passion
for your members. They don’t love your community. They don’t know your
team or its culture.
Statistically, internally promoted candidates have higher success
rates than external hires. They catch on more quickly, integrate into
the culture more easily, and tend to navigate obstacles with greater
commitment to the organization.
If you recognize your credit union in this scenario and are facing an
executive retirement without a clear succession plan, you may wonder
what you can do to get it right the next time around. Here’s how:
Introduce a Career Path Planning Program in your credit union within the next quarter.
Give every employee who works for you a path forward to their next
step, then the step after that, and the one after that. Plan for them,
commit to it, and fulfill that commitment. Hold your managers
accountable to regular conversations about your employees’ desires, gaps
in their competencies and skills, and opportunities to fill those gaps.
Use this credit union village we love—the trade associations, the African American Credit Union Coalition and the National Association for Latino Credit Union Professionals,
networking groups, Humanidei’s Humanedge program or our Leadership
Circles, mentors from other credit unions—to support each and every one
of your team members in their growth.
Yes. I know you are a small credit union. That you only have 100
employees. Or 34. Or 6. That you think you can’t do this; that this
article isn’t for you. But it is. And you can.
You probably won’t. I guess that gives me job security. But you
should. And if you do. If you get serious about Career Path Planning in
your credit union … Scott still won’t get the job, but you may solve his
problem with recruiters: You will seriously reduce the need for our
business.
More importantly, you will build a stronger credit union—and stronger credit union industry—in the process.
If you are ready to move forward with a formal and easy-to-implement
Career Path Planning Program at your credit union, contact Humanidei. We
will guide you through this process, resulting in strong succession
planning and a more engaged workforce.
*Maybe I changed his name. Maybe.
Jill Nowacki started her career with credit unions in 2001. She has
taken on leadership roles at credit unions and state and national trade
associations. Now, she uses he